Frequently Asked Questions

1. What are some promising strategies I can use to increase the number of SBHC patients who receive an annual well-child visit?

  • Convert acute care visits and sports physicals into comprehensive WCVs by including age-appropriate components, like preventive services. If you’re unable to do a full WCV due to a complex sick visit, schedule the full WCV for another day.
  • Implement an electronic health record (EHR) tickler system to identify students due for WCVs.
  • Partner with school staff (like the school nurse and social worker) and family to identify which students need a WCV so you can schedule those visits at your school-based health center.
  • Make sure you document WCVs that happen outside of your SBHC.
  • Create a discrete field or observational term for providers to track patients who receive WCVs outside of your SBHC.


2. How do I document the well-child visits that happen outside of my SBHC?

  • Check your regional or state health information exchange/registry. Some regions and states have a health information exchange or registry where information on care received is publicly available.
  • Build relationships with providers in your community. Meet with them to tell them about the services your SBHC offers, your interest in coordinating care with them, and the specific information you’d need from them about WCVs.
  • Ask the client, the client’s family, primary care provider (PCP), school nurse and/or school record system if that client received a WCV during the past 12 months.
  • Create a process to document and extract data: If you’re entering WCVs performed outside the SBHC as a note, narrative, or comment field in your EHR, convert those to discrete fields so you can extract that data more easily.

3. How can I tell if a well-child visit completed outside of my SBHC was comprehensive?

  • Great question. It’s hard to tell unless another provider explicitly shared with you that it was a comprehensive WCV. Try asking specific questions to your SBHC patient or his/her family member such as, “Did the provider ask you in detail about your health history?” and use clinical judgment to determine whether or not the visit was comprehensive.
  • Build relationships with community providers so you know more about the quality of care they likely gave your patient.