Efficiency Case Example

Case Example: Increasing Provider Efficiency Without Compromising Quality of Care

An SBHC program in Ohio completed a workflow analysis. Noting that their providers were spending a significant portion of time on non-clinical activities like preparing students for their visits, as well as helping them in and out of the exam room, they contemplated ideas for increasing provider efficiency without compromising quality of care. Running some numbers to determine the cost-benefit of adding a medical assistant (MA) to the team, the sponsor figured out how many visits would be needed to support the MA. Their calculations proved correct: hiring an MA increased productivity and reimbursement, which more than covered the additional staff expense.