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Case Examples

Case Example #1:

In Colorado, SBHCs are required to administer a standardized survey of patient experience of care at least every 24 months to receive state-level funding. SBHCs administer the Colorado SBHC Program User Survey during a four-month period to all SBHC clients. These data are used to improve the quality of care delivered in their SBHCs and share successes with SBHC partners. SBHC administrators believe collecting data on adolescents’ experience of care is critical because that feedback directly influences a patient’s willingness to return to the SBHC. SBHCs cannot be successful, SBHC program administrators warn, if people aren’t satisfied with the services they’ve received.