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Frequently Asked Questions

1. What are some promising strategies my SBHC can use to document experience of care?

  • Review this guide with your SBHC staff and develop a plan for how you will distribute surveys to your clients.
  • Invite all SBHC clients to take the survey regardless of visit type (e.g., drop-in/first aid, medical, and mental health clients). Ask a wide variety of patients to take the survey, both frequent clients and those who have only used the health center once.
  • Administer the survey on tablets or laptops to save data entry time.